Announcement
Under Construction- Stay Tuned!
Featured items
Items
All Items
About IzaLoloCelebrations
Love of Design and Family Meets Passionate Entrepreneurs
Shop members
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Sarah
Owner, Designer, Marketer
Early 30s mother of 3 energetic kiddos with a passion for beautiful design.
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Liam
Assistant
Early 30s IT professional and modern day renaissance man. Enjoys fatherhood, making music, and good coffee.
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Our Kiddos
Makers Of Mayhem
Born 2013, 2015, and 2018, they’re the root cause of lots of chaos with more than a little laughter, a few tears, and a lot of love.
Production partners
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a print shop
Pelham, AL
They print our designs onto products.
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a print shop
San Jose, CA
They print our designs onto products.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Business Hours
Generally, our business hours are 10am-5pm EST Monday-Friday.
We are out of the office on Saturdays with limited hours on Sundays.
We are out of the office for all United States Federal holidays.
Any other time off will be noted in shop announcements.
Please expect a response to messages within 24-48 hours.
Returns and Exchanges
Most of our items are personalized, therefore returns and exchanges are not accepted unless Iza & Lolo is at fault.
However, we are more than happy to work with you if you feel there is an issue with your order.
Please contact us via Etsy messages or at izaandlolo@gmail.com with any concerns.
If there appears to be an error with an order that you believe is the fault of Iza & Lolo, please send us pictures and written details within 48 hours of receiving your order. We will do our best to make things right!
Cancellations
Order cancellations must be received within 1 HOUR of order placement.
Due to the nature of our workflow, we cannot accept cancellations past this 1 hour window.
Customer Errors
Iza & Lolo will not be held responsible for errors in submitted orders.
Neither refunds nor exchanges will be given due to such errors. It is your responsibility to check that all information you submit with your order is error free.
Please carefully proof your order before submitting and consider buying an optional mock-up proof as an add-on product.
Shipping Address
All orders will be shipped to the address listed on the Etsy receipt for your order.
Please make certain that the correct shipping address is attached to your order.
If you notice that you have made a mistake entering the shipping address, please contact us immediately.
We cannot be held responsible for errors in the address associated with your order.
If a shipment is returned to Iza & Lolo marked as "incorrect address" by the shipping authority, after being shipped to the address you provided, you will be responsible for the cost to have the items shipped out again. You must provide an updated (correct) mailing address prior to having items shipped a second time.
Shipping Issues
Iza & Lolo has tracking information available for every package that is shipped.
Iza & Lolo is no longer liable for packages once they are shipped and cannot be held responsible for any delays or errors in shipping nor for packages lost or stolen after being marked delivered.
In the event an item is apparently lost in transit, Iza & Lolo will expect you to wait 15 mailing days (from the date of shipment) before beginning a research investigation with the mailing authority.
If a shipment is returned to Iza & Lolo marked as "incorrect address" by the shipping authority, you will be responsible for the cost to have the items shipped out again. You must provide an updated mailing address prior to having items shipped a second time.
Included Envelopes
All of our notecards and folded cards are packaged with the corresponding number of envelopes unless otherwise noted.
Postcards do not come with envelopes.
Envelope Printing
All cards come with a corresponding number of blank envelopes unless otherwise noted.
If you desire to have your envelopes printed it is available as an add-on purchase for an additional fee.
Proofs
Proofs are not included with your purchase.
You are welcome to purchase an add-on digital proof of any order for an additional fee.
You are urged to double check that all information you submit with your order is free from errors. Orders will be created using the EXACT information you submit, including capitalization and spacing where applicable.